Question 1

How do I book a group tour?

Accepted Answer

You can easily book your group tour online through our website. Simply choose your preferred tour, select the date, and complete the booking. For private or customized tours, contact us directly.

Question 2

Can I book it as a private tour instead of a shared tour?

Accepted Answer

Yes! We offer private option of each activity. You can find the private tour options below the 'Book Now' button on each tour page, or please check our 'Private tours' page for more information.

Question 3

How far in advance should I book my group tour?

Accepted Answer

We recommend booking at least a few days in advance to secure your preferred date. However, last-minute bookings may be available depending on tour availability.

Question 4

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards, cash payments and bank transfers. All major online payment options are available on check-out: Google Pay, Apple Pay, Link and more. Cash payments: USD, EUR, AZN.

Question 5

Can I reschedule or cancel my group tour?

Accepted Answer

Yes, you can reschedule or cancel your tour based on our cancellation policy. Please refer to the tour terms when booking or contact us for details.

Question 6

Where do the group tours start and end?

Accepted Answer

Most of our tours start and end in front of Old City Baku. Most of the group tours include hotel pickup and drop-off, Please see the activity page for detailed information about Meeting & End points.

Question 7

What type of transportation is used for group tours?

Accepted Answer

Our tours typically use comfortable, air-conditioned minivans or vans depending on the group size:

If the group size is 12-16 persons, the car will be Mercedes Sprinter.
If the group size is 7-12 persons, the car will be Toyota Hiace minivans.
We use Mercedes Vito minivans if the group size is 6 or lesser people.

Question 8

Are meals/foods included in the group tours?

Accepted Answer

There is the free time for guests to have lunch & dining. Please check the Inclusions & Exclusions section for the specific group tour details about the meal.

Question 9

Are entrance fees to attractions included in the tour price?

Accepted Answer

For most activities the entrance fees are not included in the tour price unless stated otherwise. Please see the Inclusions & Exclusions section of each tour to learn about the tickets' prices. However, it is also possible to pay for the admission fees in advance.

Question 10

Will we have a live tour guide?

Accepted Answer

Yes! All our group tours include an expert local guide who speaks English, Russian and/or Turkish. Other languages are available upon request with additional charge. Please contact us for more information.

Question 11

Are your group tours suitable for children and elderly travelers?

Accepted Answer

Absolutely! Most of our tours are family-friendly and suitable for all ages. However, some excursions may involve walking or minor level of hiking. Please check 'Additional Info' of each activity for more information. Please let us know if you need a more relaxed tour itinerary.

Question 12

Are there any special cultural norms I should be aware of?

Accepted Answer

Azerbaijan is a welcoming and diverse country. When visiting mosques or religious sites, wearing modest clothing is recommended. Tipping guides and drivers is appreciated but not required.

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